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Privacy Policy

Gelamour Nederland B.V., located at Burgemeester Stramanweg 105 a in Amsterdam,
hereinafter referred to as Gelamour,
is responsible for the processing of personal data as shown in this privacy statement.

Contact details:

Gelamour Nederland B.V.
Burgemeester Stramanweg 105 a
1101 AA Amsterdam

T: +31 20 215 7467
E: info@gelamour.com
W: www.gelamour.com

We have appointed a Data Protection Officer for Gelamour.
The officer can be reached at support@gelamour.com

Personal data that we process; Gelamour processes your personal data because you use our services and / or because you provide this information to us yourself.
Below you will find an overview of the personal data that we process:

– First name and surname
– address data
– telephone number
– e-mail address
– IP
– address
– other personal data that you actively provide, for example by creating a profile on this website, in correspondence or by telephone.
– order history
– delivery information
– payment history
– location data
– information about your activities on our website
– data about your surfing behavior across different websites (for example because this company is part of an advertising network)
– internet browser and device type
– Bank account number

Special and / or sensitive personal data that we process:
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16.
We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent.
If you are convinced that we have collected personal information about a minor without this permission, please contact us at support@gelamour.com and we will delete this information.

For what purpose and on what basis we process personal data Gelamour processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter and / or advertising brochure
– To be able To call or e-mail you if necessary To carry out our services
– To inform you about changes To our services and products
– To offer you the opportunity To create an account
– To deliver goods and services To you
– Gelamour analyzes your behavior on the website in order To improve the website and To tailor the range of products and services To your preferences.
– Gelamour follows your surfing behavior on various websites with which we tailor our products and services To your needs.
– Gelamour also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

Automated decision-making:
Gelamour does not make decisions based on automated processing on matters that can have (significant) consequences for people.
These are decisions taken by computer programs or systems, without involving a person (for example, a Gelamour employee).

How long do we keep personal data:
Gelamour does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected.
We keep your information for as long as necessary to prevent and / or report potential fraud and other violations.
Sharing personal data with third parties Gelamour will not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.
Gelamour remains responsible for these processing operations.

Cookies, or similar techniques, that we use:
Gelamour uses functional, analytical and tracking cookies.
A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.
Gelamour uses cookies with a purely technical functionality.
These ensure that the website works properly and that, for example, your preferred settings are remembered.
These cookies are also used to make the website work properly and to be able to optimize it.
In addition, we place cookies that keep track of your surfing behavior so that we can offer customized content and advertisements.
On your first visit to our website, we have already informed you about these cookies and we have asked for your permission to place them.
You can opt out of cookies by setting your internet browser so that it no longer stores 2 cookies.
In addition, you can also delete all information previously saved via your browser settings.
For an explanation, see: https://veiliginternetten.nl/themes/situation/cookies-wat-zijn-het-en-wat-doe-ik-ermee

Cookies are also placed on this website by third parties.
These are, for example, advertisers and / or the social media companies.
Below an overview:
● Cookie: Google Analytics
Function: Analytical cookie that keeps track of website visits
Retention period: 2 years

● Cookie: Tawk To
Name: __cfduid
Function: Analytical cookie that measures website visits and enables chat function
Retention period: 1 year

Name: Hotjar
Function: Tool for measuring scrolling and surfing behavior in order to improve the ease of use of our website
Retention period: 1 year

View, modify or delete data:
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Gelamour and you have the right to data portability.
This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, transfer of data of your personal data or request for cancellation of your consent or objection to the processing of your personal data to support@gelamour.com.
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Gelamour would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority.
This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
Gelamour takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes.
All our security around all processes in which your personal data are part of is described in our manual about the data protection policy within Gelamour.
If you feel that your data is not properly secured or there are indications of abuse, please contact our customer service or via support@gelamour.com.